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July 26, 2019

I spend a fair amount of my time speaking with my fellow CIOs and other IT leaders, listening to their challenges and viewpoints on technology and communications. From these conversations, three trends have emerged that I would like to share with you. I also will discuss how Zoom is addressing each of these with our enterprise communications technology. 

Key Trend #1 – Video is the New Voice....

July 25, 2019

Here at Zoom, “Delivering Happiness” is a core value across the company. Our Customer Success (CS) team is at the forefront of this effort via daily interactions with thousands of customers. A key component to that is Zoom’s own unified communications platform and how it enables our teams to deliver a premium customer experience. 

As customer success continues to grow as a valued service...

July 12, 2019

Cloud video conferencing adoption has gone mainstream, with 42.9% of organizations with more than 2,500 now using it, according to Nemertes’ recent study of visual communications and collaboration among more than 500 companies. Adoption among financial services organizations is even higher, with 52.2% now using cloud video conferencing as an alternative to on-premise platforms.

Cloud video conferen...

July 10, 2019

To Our Valued Customers:

Earlier this week, a security researcher published a blog highlighting concerns with aspects of the Zoom platform. In engaging this researcher over the past 90 days, we misjudged the situation and did not respond quickly enough — and that’s on us.  We take full ownership and we’ve learned a great deal. What I can tell you is that we take user security incredibly seriously a...

July 8, 2019

Please visit our Wednesday, July 10 blog post for more recent updates on this matter. 

[UPDATE 2:35 pm PT, Tuesday 7/9] The July 9 patch to the Zoom app on Mac devices detailed below is now live. You may see a pop-up in Zoom to update your client, download it at zoom.us/download, or check for updates by opening your Zoom app window, clicking zoom.us in the top left corner of your screen,...

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