Meetings and Chat
HD video, audio, collaboration & chat
Rooms and Workspaces
Power up your conference rooms with video
Bridge the gap to video-first unified business communications with one easy-to-use solution
Cloud phone system
Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernize employee and customer interactions
Centralized management
Quickly provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal
Secure and reliable
The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service to ensure every call is perfect
One unified app for phone, video, meetings, and chat
Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps
Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a seperate conference bridge
Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service
Enterprise cloud phone system capabilities
Intelligent Call Routing & Auto Attendants
Never miss a call. With intelligent personal
and system call routing capabilities calls are
quickly and efficiently connected.
Out-of-the-box Integrations
Improve employee productivity with native
integrations to Salesforce.com, Microsoft
Office 365, and Google G-Suite
Bring Your Own Carrier
Keep your current PSTN service provider to power the Zoom Phone cloud PBX service in virtually any country.
Voicemail & Call Recording
Easily listen to or read your transcribed
voicemails or listen to recorded phone calls
from any PC, deskphone, or mobile device.
Secure HD Audio
Enable your employees to communicate
with secure high definition voice
conversations
Interoperability with Standards-based Endpoints
Preserve the traditional deskphone
experience with support for VoIP devices
from Polycom and Yealink
Seamlessly elevate a Zoom
Phone call to a Zoom Meeting
Users can quickly transition a Zoom Phone call to a Zoom Meeting
with a single touch of a button.
• Bring the full power of Zoom Meeting content sharing, video, and chat to a Zoom Phone call
• Eliminate the need for participants to end the current call to only dial-in to a seperate conference bridge
• Significantly reduce the time required to start a Meeting or Conference call
Accelerate your migration to
the cloud with Bring Your Own Carrier
With Zoom’s Bring Your Own Carrier (BYOC) capabilities, enterprise customers can keep their current PSTN service provider to power the Zoom Phone cloud PBX service.
Keep your existing calling plans & rates
Avoid paying early termination fees when upgrading to a modern communications platform
Easy Migration
Power-up Zoom Phone without porting numbers and canceling your current service
Global Reach
Consolidate your phone system management and enable Zoom Phone service in virtually any country
Dashboards to monitor the
quality and health of Zoom
Phone calls
Zoom Phone quality monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues.
• Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential
network-related quality issues
• Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss,
jitter, and network latency
• IT administrators can track the performance of all calls traversing the network with automatically
assigned Mean Opinion Scores (MOS)
Direct Network Peering
Calls between the Zoom cloud and contact center partners are directly routed over private network peering connections for improved QoS
Automatic Call Routing
Efficiently route calls from Zoom Phone auto attendants, call queus, and Zoom Phone users to Five9 and Twilio Flex campaigns and queues
Bring Your Own Contact Center
With native out-of-the-box integration to Contact Center as a Service (CCaaS) solution providers Five9 and Twilio, integrating your preferred customer experience platform to the Zoom cloud has never been easier.
Unlocking the power of video-first unified communications
When leading enterprises trust Zoom to deliver their cloud phone solution—there’s no compromise when it comes reliability, usability, and security.
